Call before you dig!

Planning a home improvement project? Don’t take a risk to your buried utilities! Call the diggers hotline two days prior to digging. You will be provided with the location of buried cables to help avoid accidental damage. Persons damaging buried cables are subject to all repair costs, including materials, equipment, time and labor. The call is FREE as well as the service!

Dial Before you Dig!
Kansas One-Call: 1-800-DIG-SAFE
Colorado: 1-800-922-1987

Consumer Privacy Notice

A Commitment to Your Privacy:
S&T and its affiliates, hereinafter the “Company”; consider your privacy and your personal information our number one priority. We are committed to protecting the privacy of information we maintain about you and we want you to be aware of how we collect and handle that information.

Your Privacy is not for sale:
We do not sell or disclose your personal information to anyone, for any reason, at any time.

The only exceptions to this would include the following:
  • If you specifically authorize us to share your information with another company.
  • It is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on the Company.
  • Disclosure is necessary to protect the safety of customers, employees or property.
  • Publishing your name, address and phone number in our directories, unless you have requested a non-listed or non-published telephone number.
  • Sharing data with our authorized vendors, contractors, and agents, only to the extent necessary for them to perform their work, in order for the Company to carry out certain functions in marketing and delivering services to you.
Should the Company share non-personally identifiable information with non-Company companies in order to assess the results of a promotion or event, the information will be used in the aggregate only, and will not contain any information that would personally identify you.

Personal information you voluntarily supply when obtaining information or purchasing products is not shared for non–Company purposes. This information is Company proprietary data and is not available for use to any outside company in this personalized form. Should any changes be made in the way we use personally identifiable information, the Company will notify you of this change and give you the opportunity to choose to “opt-out” of such use.

How We Collect Information About You:
We collect information about you in a number of ways:
  • Application and registration information: We collect information from you when you open an account or make changes to an existing account. The information we collect includes personal information such as your name, address, phone number, email address, Social Security Number (SSN), driver’s license number and date of birth. You will always retain the option to choose if our information is used to send you Company and product information, special offers and in some cases newsletters.
At any time you may:
  • Elect not to receive (opt-out) marketing messages. The primary purpose of these messages is the commercial advertisement or promotion of a product or service. At any time you may “opt-out”.
Update your contact and personal information.
  • Transaction and experience information: Once you have opened an account with us, we collect and maintain personal information about your account, including, transactions, balances, and history. This information allows us to administer your account and provide the services you have requested.
  • Third-party information providers: We may collect information about you from information services and consumer reporting agencies to verify your identity, employment, or creditworthiness.
Safeguarding Your Information Maintaining Your Trust:
We take precautions to ensure the information we collect about you is protected and is accessed only by authorized individuals or organizations. Companies we use to provide support services are not allowed to use information about our customers for their own purposes and are contractually obligated to maintain strict confidentiality.

We restrict access to personal information by our employees and agents. Our employees are trained about privacy and are required to safeguard personal information.

We maintain physical, electronic and procedural safeguards to protect personal information.

Teaming Up Against Identity Theft:
Identity theft is a serious concern to all of us. Safeguarding information to help protect you from identity theft is a priority with S&T. We are committed to keeping your personal information safe.

To enhance your security, S&T takes steps to protect you from identity theft:
  • Utilizing customer identification and authentication procedures before initiating any transactions;
  • Using firewalls and encryption technology to protect personal identification on our computer systems;
  • Training our employees on privacy and security to properly handle personal information about you.
You can also help protect your identity and accounts.
  • Here are a few steps to remember:
  • When using the internet, keep your login ID and password confidential;
  • Keep your security software up-to-date and turned-on;
  • Shred documents that contain personal information;
  • Check your credit report regularly for unauthorized activity and protect your personal identification numbers (PINs) and personal data.
If you suspect fraud or identity theft, the faster you act the better. Please call your local office:
Brewster 785-694-2256 or 800-432-8294
Colby 785-460-7300 or 866-790-0241
Dighton 620-397-2111 or 877-591-1212
Goodland 785-890-7400 or 866-790-0243
Oakley 785-671-8930

Network Management Practices Policy Disclosure

Pursuant to the Federal Communications Commission’s (“FCC’s”) newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of S & T Communications, Inc. (“Provider”) regarding network management practices, performance characteristics and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding Provider’s broadband Internet access services and the extent to which Provider’s network management practices may affect those services.

1. Network Management Practices. In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to promote the use and enjoyment of the Internet by all of Provider’s customers. By engaging in reasonable and responsible network management, Provider prevents its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion and other risks that threaten to degrade service. The network management practices employed by Provider are consistent with industry standards.

1.1 Congestion Management. It is possible that a relatively small number of customers may place a disproportionate demand on the network bandwidth resources, causing network congestion and an overall degradation in service quality for other end users. For this reason, if Provider’s network nears a state of congestion, Provider will use congestion management practices to ensure all of Provider’s customers retain access to a “fair share” of bandwidth resources. When Provider’s network nears a state of congestion, the congestion management tools, practices and/or software employed by Provider will identify segments of Provider’s network which have a predetermined, aggregated level of bandwidth usage. From there, the congestion management tools will ascertain which customer account in the identified network segment is using a disproportionate share of the bandwidth. The Internet traffic of the identified customer account may be temporarily managed until the period of network congestion passes. Customers whose Internet traffic is temporarily managed by Provider will still be able to do anything they want online, and many activities will be unaffected; however, these customers may experience slower downloads and uploads and Internet/website response times. The congestion management practices utilized by Provider are “protocol agnostic” meaning that the network does not manage congestion based on the online activities, protocols or applications a customer uses. Rather, Provider’s congestion management practices focus only on the heaviest bandwidth users in real time.

1.2 Application-Specific Behavior. Provider does not make use of any application- specific network management practices. Provider does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications.

1.3 Device Attachment Rules. In order for a device to be approved for use on Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network.

1.4 Security. Provider offers its customers unrestricted access to all of the lawful content, services and applications available on the Internet. Provider uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted. Provider currently utilizes a custom built application for spam and virus filtering.

2. Performance Characteristics. Provider offers broadband Internet access service via Fiber-To-The-Premise (“FTTP”), Digital Subscriber Line (“DSL”) and fixed Wireless. The advertised speed of Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings including, but not limited to: the distance of the consumer’s home or business from Provider’s Central Office (e.g., the further the customer is from the Central Office, the slower the broadband speed); wireless interference; the end user’s computer, modem or router; activity during peak usage periods; and other Internet traffic.

3 Pricing. In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices and ala carte alternatives. To see Provider’s current promotions and pricing on broadband Internet access service, please visit our website at www.sttelcom.com or call 785-460-7300 to speak with a customer service representative.

3.1 Early Termination Fees. If a customer previously entered into a service agreement with Provider for broadband Internet access service for a defined service term, and customer desires to terminate the service agreement prior to the expiration of that term, Provider may charge a reasonable early termination fee if such fee is clearly indicated in the service agreement. Provider presently has an early termination fee.

3.2 Usage-Based Fees. Provider’s Internet service is priced on a flat-fee basis (plus taxes). Provider does not charge end users a usage-based fee for Internet service. For additional information on Provider’s fee schedule for additional network services, visit Provider’s website at www.sttelcom.com.

3.3 Privacy Policy. The various network management tools and techniques utilized by Provider do not monitor, inspect or store the network activity and traffic of its Internet service users. Furthermore, as part of its network management practices, Provider does not distribute information on network activity and/or traffic to any third party, or use network traffic information for any non-network management purpose. S & T Communications, LLC.’s Network Management Practices Policy November 2011 Provider affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Provider reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices. Provider may collect equipment information to identify the equipment customer is using on the network including, but not limited to, equipment type, serial number, settings, configuration and software. Provider may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network including, but not limited to, IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connection with uploading, downloading or streaming data to and from the Internet.  Network traffic, activity, performance information and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes. Provider is required to comply with relevant laws, regulations and judicial orders. Information covered under this Privacy Policy, as well as other categories of information, may be disclosed to third parties if Provider determines, in its sole discretion, that such a disclosure is necessary or required. Provider may also disclose this information if, in its sole discretion, such a disclosure is necessary or required to protect its interests or the interests of our customers. Provider may also disclose this information in connection with the sale of its business. The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution.

3.4 Contact Us. If you have any questions regarding Provider’s Network Management Practices Policy or would like to file a complaint with Provider regarding its network management practices, please contact Provider at:

S & T Communications, LLC.
Attn: IT Department
755 Davis Ave
Colby, KS 67701
(785) 460-7300
itadmin@st-tel.net
www.sttelcom.com

Furthermore, if you believe Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC (http://esupport.fcc.gov/complaints.htm).

3.5 Additional Disclaimers. The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective and accommodates the legitimate interests of providers, rights holders and end users. Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review Provider’s Acceptable Internet Use Policy/Subscriber Agreement.


Capital Credits

Capital credits are allocated, based on a formula of several factors. The two primary factors each year that determine an individual's capital credits are the amount of profit the company generates and the amount that you, our customer, spends on our service.


Lifeline

You may be eligible to receive a discount of up to $17.02 off your monthly voice service through the Lifeline Program. For more information contact your local S&T office.

Statement of Nondiscrimination

S&T Telephone Cooperative Association is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA

Program Discrimination Complaint Form, found on line at http://www.ascr.usda.gov/complaint_filing_cust.html or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to the USDA by mail at:

U.S. Department of Agriculture Director
Office of Adjudication
1400 Independence Avenue, S.W.
Washington, D.C. 20250-9410
or by fax (202) 690-7442 or email at program.intake@usda.gov