Do I need to purchase a digital or HD ready TV?
Each TV will need a set-top box to receive the video service. If you have televisions that are not connected to a digital box currently then you will need new equipment to receive the video service.
What features will I receive from the upgrade?
  • Crystal-clear picture and sound
  • On-screen channel guide
  • Interactive channel guide with built-in streaming capabilities (eBox and TiVo systems)
  • Whole Home DVR, 6 channel tuner with the TiVo system
Problem: My remote is not working
Remote will not turn on the TV.
The remote may not be in TV mode.
  1. Make sure the TV is OFF. On the remote control, press the TV button once, then press the Power button once.
  2. Result: The TV turns ON.
Possible Problems
  1. The remote does not have a direct line of sight to the cable box.
  2. Something may be between the remote and the cable box, blocking the remote’s signal to the cable box.
  3. The angle between the remote and the cable box is too large.
Resolutions
  1. Aim the remote control directly at the cable box front panel (not the TV or VCR).
  2. Remove obstacles between the remote and the cable box.
  3. Stand in front of the cable box and not too far to either side.
  4. The range of the remote control is roughly 15 feet, via direct line of sight to the cable box.
Remote will not change channels or turn on the TV.
Possible Problems
  1. Batteries may be depleted.
Resolutions
  1. Try this quick test: Press the Power button on the front of the cable box. If the box turns ON or OFF, then it’s the remote — install new batteries in the remote.
  2. Also verify the equipment is plugged into a power outlet; verify any loose cables are tightened; and if a wall switch or power strip controls the power ON/OFF, make sure the wall switch or power strip is in the ON position.
Remote is lost or damaged and is no longer working.
  1. Come into the office for a new remote.
    There may be a charge to replace a lost remote, damaged remote or to have a replacement remote sent to your home.
Remote does not work anymore even with new batteries.
  1. Come into the office for a new remote.
    There may be a charge to replace a lost remote, damaged remote or to have a replacement remote sent to your home.
Problem: TV Picture is Not Clear – tiling, static, etc.
Cable Connection may be Loose or Damaged:
  1. Check for loose or damaged Connections to your Cable Box
  2. Loose or damaged wires and cables can ruin your viewing experience. Check for loose connections using the steps below.
  3. Avoid tools for tightening your cables. Finger-tightening is enough to join signal connectors. Pliers and other tools can damage fragile connections.
  4. Finger tighten any cables connected to the back of your cable box.
  5. Tighten other loose cables by firmly pushing the connections completely into the port.
  6. Verify that power is firmly connected both into the TV, Set-Top Box and wall or power strip.
  7. Verify that the cable is not damaged.
If these connections are all in good repair and firmly connected you can reset your cable connection with the following steps:
  1. Resetting the connection may take up to 15 minutes
  2. You cannot record on your DVR during this reset. Any pre-scheduled recordings will fail during this time.
  3. You will not be able to watch television while the reset is occurring.
  4. Before resetting the connection, please make sure to check for loose or damaged connections by following the steps above.
  5. To power cycle your set-top box, unplug the power from the back of the box. Wait 15 seconds, then plug it back in. The box will reset once power is restored.
Let’s Talk About TV Programming!
Customers frequently ask about television channels and pricing structures – how they are built, why a la carte channel options are not available, and the underlying reasons behind rate increases. Here are a few answers to some commonly asked questions.

Why do I have to pay for channels I never watch?
S&T is required under contract to carry both the most popular and least popular cable networks. In turn, if we ask for a price for just the most popular networks, a common response from network owners is to raise their prices we pay them. It’s called forced bundling. Here’s a hypothetical scenario to help illustrate the situation: Imagine that, under its current contract, a certain programming channel owner is receiving a total of $4.00 per customer per month for three channels. Only one of those three channels is a popular station. In negotiating a new contract, the channel owner now wants $6.00 per month per customer for the same three channels. When asked what the price would be for just the one highly rated channel, the owner responds that it will be $6.50. In other words, the channel owner demands $6.00 for three channels (a 50% increase over its current fees) or $6.50 for one channel (a 62.5% increase). That leaves S&T with little option but to seek a lower rate for all three channels, two of which you may never watch, or remove those channels altogether from our lineup and risk subscriber losses. And sometimes we don’t have a choice, it’s mandatory carriage of all networks under one owner or we cannot carry any networks from that provider.

For more info go online to TV On My Side

Why do programming channel owners occasionally take their channels away from TV providers?
This is an unfortunate tactic that channel owners use to gain leverage in their negotiations. What’s more, before and after they remove channels, they may ask you to call and/or email S&T in an attempt to put pressure on the provider to cave in to the channel owners’ excessive fee increases.

Why has the programming changed on my favorite channel?
Your Cable TV provider does not have any influence or responsibility as to what programming is broadcast on any particular channel. It is the channel owner who determines what content they air. S&T acts as a gateway where the channel signal is received from the channel owners and then rebroadcast to customers.

Why should I pay for sports channels I don’t watch?
Community and sports are so intertwined that we sometimes forget that they are big businesses. And when it comes to TV rights, teams want to make everyone pay – or no one gets to watch their games. We are often forced to carry sports networks on our basic package, which reaches the most customers, or we are not allowed to carry it at all. For many Cable TV providers, sports networks account up to 75% of all network fees, yet they are only a small percentage of the total channels offered. So the next time you see a record break sports contract, you are the one paying for it.

Why must cable providers pay for “Free” Broadcast TV?
S&T Communications is required to carry your local broadcast TV stations (KAKE, KWCH, KSN, KSAS, etc.). It’s the law, and S&T must first obtain each station’s permission before they can carry them on their cable systems. However, stations only grant permission when S&T agrees to pay whatever station fee they demand. This means that YOU pay for the same station that they broadcast free over the air when you get broadcast TV via cable. We don’t think this is fair, and we work to keep these costs in check.

So you see, when you get upset with S&T because you think the rates too high… you should be upset with the network channels you watch for charging so much.
What is Digital Cable?
Digital Cable refers to the technology used to transfer signals over the S&T fiber optic and coaxial network. It is the same technology built into most TV sets sold over the past few years. It delivers higher-quality picture and sound.
How many hours of programming can I record on my DVR?
The total hours of recorded content will vary based on the storage capacity of your DVR and type of content (digital SD or HD and encoding method, MPEG-2 or MPEG-4) being recorded.

Arris DCX900 with 1TB Hard Drive
  • Standard Def 175-350 hours (MPEG-2)
  • High Def 50-60 hours (MPEG-2)
Motorola DCH6416 with 160GB Hard Drive
  • Standard Def - 80-100 hours
  • High Def - 20 hours
All recording times are estimates and may vary depending on content.
Do I need to set my TV to a specific channel?
If you are using an HDMI video/audio cable, regardless of which cable converter box you have, you will need to change your TV input to whichever port your HDMI cable is plugged into on your TV. For example: HDMI 1, or HDMI 2. The same is true for other Audio/Video cables such as component or composite cables. Most TV’s will have designated input labels for these connections in the “Inputs”, or “Source” menu. If you are using a screw-on coax connection to your TV from a cable converter box, you will need to keep your TV on channel 3 or 4. You may have to try both channels until the picture comes in clear.
Can I hook up more than one TV?
Yes. You can hook up cable television to as many TV’s as you need, however, to view our channel lineup you’ll need one digital box per TV. There are additional charges for DVR and TiVo.
The electricity went out and now my TV guide says, " Waiting to be announced"..
That means the guide is waiting for the programming content information to load. This process can take up to two hours. However, you can still watch TV while it loads. If it does not return to the guide please call us.
Does Simple HD Box have a power cord or run through CATV only?
The Simple HD box does require electrical power to it. If your outlet does not allow for another device, please be aware you may need a power strip. We highly recommend getting a surge suppressor because electronics are sensitive to power surges that could cause damage to the equipment.
What cords/cables are needed to hook the up Simple HD Box?
All cables are included in the box.
If they currently have a TIVO type box, will that work with our system or do they have to get a box through us?
If you have equipment that we are able to provision to access our channel lineups, we will do so.
I have a VCR/DVD to record shows currently, can I still use them?
There are some stipulations to using a VCR to record from a Simple HD box.
  1. First, you must have the VCR tuned to record on channel 3 or 4.
  2. You must have the VCR connected to output signal of the Simple HD Box box. In other words, the Simple HD box must be connected between the cable wall jack and the VCR. So, the likely configuration you would use with a coaxial cable is cable wall jack to Simple HD Box to VCR to TV.
  3. You must tune the Simple HD Box to the channel you want to record prior to recording. The VCR won't be able to change channels on the Simple HD Box.
  4. You will be able to use the timed record function on the VCR but you must adhere to steps 1-3.
Have more questions?
We are available Monday - Friday from 8 AM to 5 PM to discuss your options and help, or you can stop by any S&T store.