S&T SUPPORT

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Why is My Internet Slow?

Is There an Outage?

How Fast is My Connection?

How Can I Pay My Bill?

4 Simple Steps to Faster Internet

  • Run a Speed Test

    Let's start by verifying your internet speed is slow connecting to the world outside of your house's network. Click here to begin.

  • See Your Active WiFi Devices

    Use your S&T SmartWiFi app to view the devices active on your network. Is your network too busy for your current plan? Call us to try a higher speed for free!

  • Check Your WiFi Signal Strength

    Depending on the size and construction of your building, your WiFi signal may not be as strong everywhere. Call us today about a Mesh device to maximize your home wifi.

  • Restart Your Router

    Unplug the back of your router and wait 30 secs before plugging it back in.

Is There an Outage?

We strive to keep you informed of any scheduled or unexpected network outages.

FAQ

Most frequent questions and answers

To experience the high quality video from the popular streaming platforms (Netflix, Hulu, etc), we recommend 50Mbps.  This will also ensure the additional demand from mobile devices does not degrade your internet experience.

For larger families, or households with smart devices, we recommend a minimum of 200 Mbps.

We’re always working to bring faster speeds to our communities.  Depending on the geographic conditions of your home, we may be able to upgrade your speed.  

Call 1-800-432-8294 today to speak with a local customer service representative.  

Every S&T location has a secure dropbox for any paper checks, however, our convenient online bill pay is the most efficient way to post your payment.

Visit https://myaccount.sttelcom.com to pay online.

We understand life can have it’s ups and downs.  Contact a customer service representative to learn your options, 1 (800) 432-8294.

Call Before You Dig

PREVENT COSTLY UTILITY REPAIRS, CALL
Kansas: 811 or 800-DIG-SAFE
Colorado: 811 or 800-922-1987
Go To Kansas811.com